Refund and Returns Policy

We at KUNQI INTERNATIONAL LIMITED are dedicated to providing quality service and products that meet your needs. Should you wish to return a purchase, please review the following guidelines to understand our refund and return process.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be in new, unworn, and unwashed condition, with all original tags attached.
• Products must be returned within 30 days of the purchase date.
• We cannot accept returns for items that show signs of wear, damage, or alteration from their original condition.

2. Return Process

• Initiate a Return: Contact our customer service team at support@kunqiinternational.com to initiate a return. They will provide guidance and instructions for the return process.
• Shipping: We recommend using a trackable shipping method for any returns, as we are not responsible for items lost or damaged during transit.
• Refund Processing: Once we receive and inspect the returned item, we will process the refund within 5-7 business days.

3. Refunds

Refunds will be issued back to the original form of payment. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider’s policies.

4. Exchanges

We do not offer direct exchanges. If you require a different size or color, please return the original item following the steps above and place a new order on our website.

5. Non-Refundable Items

Certain items may be marked as non-refundable on the product page, and these are ineligible for returns or refunds. Please review product details carefully before purchase.

For any questions or assistance with your return, feel free to reach out to us at support@kunqiinternational.com. Our team is here to support you through every step of the process.